Qualifications
College Graduate
2-4 years Require minimum of two year Travel industry experience for support roles
Should not be a current or former employee of Wipro
Must be living within Cebu
Must not be a job hopper
Key Responsibilities
- Handle travel-related customer support via phone, email, and chat
- Assist with booking, rebooking, cancellations, refunds, and itinerary changes
- Coordinate with airlines, hotels, and travel partners for issue resolution
- Ensure accurate documentation of reservations and customer requests
- Resolve customer concerns within SLA, quality, and compliance standards
- Support travel disruptions, schedule changes, and post-booking requests
- Maintain strong product knowledge of travel policies, fare rules, and booking systems
- Meet performance targets for productivity, quality, and customer satisfaction
