Travel Reservations Representative

Fresher

Job Description

Assisted customers with cruise reservations, itinerary changes, cancellations, and booking inquiries through inbound and outbound calls.
Provided accurate information regarding cruise packages, schedules, pricing, promotions, and travel requirements.
Processed reservations, payments, refunds, and booking modifications while ensuring accuracy and compliance with company policies.
Resolved customer concerns and complaints efficiently, delivering excellent customer service and achieving first-call resolution whenever possible.
Recommended cruise upgrades, vacation packages, and additional travel services based on customer needs.
Maintained detailed and accurate customer records using CRM and reservation systems.
Met or exceeded key performance indicators (KPIs), including customer satisfaction, quality assurance, sales, and productivity targets.
Collaborated with internal teams to ensure seamless customer experiences and timely resolution of complex issues.