In this position, you will hold the position of General Travel Staff and be placed under the MIKI Operations/Reservations Team. The team handles daily inquiries from travel agency partners via email and calls. The role focuses on resolving booking-related issues such as amendments, cancellations, complaints, and special requests, as well as addressing hotel concerns including rate discrepancies, stop-sale issues, occupancy problems, and relocations, while identifying root causes to prevent recurrence.
Office Location:2251 IT Hub, Chino Roces Avenue, Makati City
Qualifications
- At least 1 year of experience in the travel industry or hospitality management, including hotel reservations
- Knowledge of booking systems
- Fresh graduates with a strong scholastic record and a Bachelors degree in Tourism, Hospitality, or related fields are welcome to apply
- Knowledge of GDS systems (e.g., Amadeus, Sabre) is an advantage
- Computer literate, with proficiency in MS Office and Google Workspace
- Strong English communication skills, both written and verbal
- Flexible with work schedules and willing to work onsite in Makati
Key Duties And Responsibilities
- Communicating with our international network via email and calls
- Be able to communicate with client/s via emails, chat, and calls
- Data encoding
- Online Reservation Management
- Process bookings via email
- Monitor bookings schedules
- Invoice processing
- Virtual card payments process
Benefits
- Hybrid Setup upon Regularization (3 days onsite, 2 days WFH)
- HMO Coverage
- Life Insurance
- Skill Allowances
- Punctuality Incentives
- Night Shift Allowance for Night Shift Employees
- Yearly Performance-Based Increase
- Monthly Celebrations
- Quarterly Engagement Activities
Recruitment Process
- Online Examination
- Final Interview with Hiring Manager/MIKI Manager
SALARY PACKAGE
- On probation rate: starts at Php 19,000
- Once regularized: Php 21,000 - Php 23,000
