Reservations and Ticketing Manager
Work Location: Makati
Work Schedule: Monday to Friday
Work Setup: Onsite
Job Summary
The Reservations and Ticketing Manager is responsible for overseeing airline reservations, ticket issuance, rebooking, and travel coordination while ensuring high-quality service delivery and operational efficiency. The role also involves managing travel consultants and maintaining strong supplier relationships.
Key Responsibilities
- Oversee reservations, ticketing, and travel documentation processes
- Ensure accurate and timely issuance of airline tickets and travel itineraries
- Manage complex and executive travel bookings
- Supervise travel consultants and operations personnel
- Coordinate with airlines and travel partners regarding schedules, fares, and travel concerns
- Handle escalations, cancellations, and client concerns efficiently
- Monitor operational productivity and service quality standards
- Identify opportunities for process and workflow improvements
Qualifications
- Bachelor's degree in Tourism, Hospitality, or related course
- Strong background in reservations and airline ticketing operations
- Experience using Amadeus, Sabre, or related booking platforms
- Leadership and team management experience
- Strong organizational and multitasking skills
- Experience handling corporate travel accounts is an advantage
