Business Travel Consultant II
Traveler Experience (TX) is seeking positive, energetic, highly skilled, customer-focused, senior-level travel counselors to join our Team. This team provides outstanding service for our business travelers in multiple countries. Candidates must be comfortable working in a fast-paced environment.
- Provides consultative customer support services to client via multiple channels
- Creates and completes travel arrangements (car, hotel, air , rail) for moderately complex accounts
- Sells products that are of commercial value to CWT and contribute to CWT's profitability; sells add on attachments (hotel, other); upsells targeted areas of travel
- Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
- Works under moderate supervision
- Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
- Escalates more complex problems to more experienced staff
- Assignments include both routine and non-routine work
Qualifications
Experience & education:
- Experience
- 3+ years of experience working as a Travel Consultant.
- Knowledge in using cryptic GDS (Amadeus)
- Good travel industry knowledge
- Strong Verbal and written communication skills
- Skilled in GDS and other booking tools used by CWT (Sabre, Amadeus, etc.)
- Reservations (both email and call support)
- Languages
- English
- Knowledge, skills and abilities (KSAs)
- Strong verbal and written communication skills and attention to detail
- Fluent verbal skills in English
- Great active listening and information gathering skills.
- Proactive consultant solutions oriented and accountable.
- Excellent working knowledge of the travel industry, application of client travel policies, procedures, and processes (including complex reservations and changes)
- Able to use current technology and easily adapt to changes in technology as they come.
- A genuine passion for high-quality customer service we care about our customers and it's important to us that you do too
- Ability to work and adapt in a constantly changing, fast paced environment.
- Must be a Team Player and work cohesively with others internally and externally.
- A positive, can do attitude, willingness to learn and grow!
