The Mission
We aren't looking for someone to just book tickets. We are looking for a
Travel Solutions Architect.
In this role, you will be the backbone of our high-touch travel account, transforming complex logistics into seamless journeys. Youll be the person our clients rely on when a flight is cancelled in London, a meeting is moved in Tokyo, and they need a solution before they even realize theres a problem.
Performance-Based Objectives
Rather Than a List Of must-haves, We Measure Success By What You Achieve. In Your First Year, You Will Be Expected To
- Master the Matrix: Within your first 30 days, demonstrate 100% proficiency in our specific GDS environment ([Amadeus/Sabre/Galileo]), handling complex multi-segment international reissues and manual faring without supervision.
- Ensure Zero-Friction Travel: Maintain an accuracy rate of 99% or higher. Success means our travelers never encounter a name mismatch or a missing confirmation at the check-in desk.
- Optimize the Spend: Consistently identify and offer cost-saving alternatives or creative routing that saves the client an average of 10% on international bookings compared to standard point-to-point searches.
- The 5-Minute Recovery: During peak disruptions, manage a queue of urgent requests with a response time of under 5 minutes, ensuring no traveler is left stranded.
What You Bring To The Table
While we care more about your output than your resume, the following background usually leads to success in this role:
- Deep GDS Fluency: You speak in cryptic commands. You know how to build a PNR, quote a complex fare, and handle involuntary exchanges in your sleep.
- The Traveler-First Mindset: You dont just read a screen; you anticipate that a 45-minute layover in de Gaulle is a disaster waiting to happen and you proactively fix it.
- Global Geography Savvy: You know your airport codes, time zones, and visa requirements like the back of your hand.
Why Join [Company Name]
- Performance Over Presence: We value the quality of your work and your ability to solve problems, not just how many hours you sit in a chair.
- Cutting-Edge Tools: Access to the latest travel tech and premium GDS support.
- Growth Path: We promote based on performance milestones, not tenure.
