Travel Customer Representative/GDS
- Posted 2 months ago
- Be among the first 10 applicants
Job Description
- Provide exceptional customer service to clients by addressing inquiries and resolving issues related to travel bookings.
- Utilize Global Distribution Systems (GDS) to manage travel bookings and make necessary adjustments.
- Assist clients with travel itinerary planning, ensuring a seamless travel experience.
- Collaborate effectively with team members to optimize service quality and efficiency.
- Maintain accurate records of customer interactions and transactions in the database.
- Educational Qualifications: Bachelor's degree in a relevant field preferred.
- Experience Level: Less than 1 year of experience in customer service or related field.
- Skills and Competencies: Proficient in English, strong customer service skills, problem-solving abilities, and team player mentality.
- Responsibilities and Duties: Experience in account management and familiarity with call centre operations preferred.
- Qualities and Traits: Ability to work in a fast-paced environment with attention to detail.
- Working Conditions: Must be comfortable working in a call centre setting.
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