This opportunity is ideal for candidates with at least
6 months of BPO experience, good English communication skills, and a strong customer-focused mindset.
Key Responsibilities
- Handle inbound customer calls for an international travel account.
- Assist customers with travel-related inquiries and concerns.
- Provide accurate information regarding travel products, services, policies, and procedures.
- Address customer concerns and resolve issues efficiently.
- Process customer requests accurately and within established guidelines.
- Document customer interactions and transactions in the appropriate systems.
- Maintain a professional and courteous approach throughout every interaction.
- Follow company policies, procedures, quality standards, and performance expectations.
- Escalate complex concerns to the appropriate team when necessary.
Qualifications
- High School Graduate under the old curriculum.
- At least 6 months of BPO experience.
- Customer service experience is preferred.
- No non-BPO work experience required.
- Experience in a Travel account is required/preferred based on account specifications.
- Good English communication skills.
- Minimum CEFR B2 English proficiency.
- Previous voice channel experience.
- Strong customer service and problem-solving skills.
- Willing to work on a shifting schedule.
- Willing to work in an international customer service environment.
Preferred Skills
- Excellent verbal communication and active listening skills.
- Customer-focused and solution-oriented approach.
- Strong attention to detail and accuracy.
- Ability to multitask while handling customer interactions.
- Good problem-solving and decision-making skills.
- Ability to remain professional when dealing with challenging customers.
- Adaptability to changing schedules and business requirements.
Position Details
CategoryRequirement
PositionBPO Agent / Customer Service Representative
AccountTravel
Account TypeInternational
ChannelVoice
ScheduleShifting Schedule
BPO ExperienceAt least 6 months
Travel Account ExperienceRequired
Non-BPO ExperienceNone required
English LevelGood
CEFR RequirementB2
EducationHigh School Graduate (Old Curriculum)
Field of StudyNo specific field required
