Job Description
9th in Great Place to Work's Best Workplaces™ in the Philippines 2026
10th in Fortune Magazine's 2026 World's Most Admired Companies
4th in Great Place to Work's Best Company To Work For 2025
Top GBS Employers for the Philippines (2025) by the Everest Group
Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company's global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world's best customer experience every day by building on Amex's 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.
Responsibilities
- Deliver high-quality travel and concierge servicing during after-hours operations
- Support a wide range of requests including travel bookings, changes, disruptions, and concierge inquiries
- Provide personalized recommendations and create tailored travel and lifestyle experiences
- Resolve complex issues independently with sound judgment and minimal escalation support
- Maintain service continuity across multiple servicing functions
- Meet performance expectations across quality, productivity, and customer satisfaction
Qualifications
Minimum Qualifications:
- Experience in a contact center or shared services environment
- Educational Attainment: At least High School Graduate
- Fluency in both spoken and written English and French – required
- Strong computer proficiency, with the ability to navigate multiple systems and travel tools simultaneously (Sabre GDS training provided)
- Strong multitasking and time management skills across multiple channels
- High level of ownership and ability to work independently
- Strong problem-solving and decision-making skills under pressure
Preferred Qualifications
- TICO certification is required. If not currently held, the company will cover the cost of obtaining it.
- OPC certification required. If not currently held, the company will cover the cost of obtaining it.
- Experience with Sabre GDS strongly preferred
Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
