Travel Consultant - Full Time Graveyard Shift

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction:

We are looking for some one can commit full time Graveyard shift after comprehensive training.

Travel Management Company (TMC) preferred, and GDS Amadeus skills will be an added advantage.

In this Role, you'll get to:

• Full-time GY Shift
• Manage client's travel booking inquiries via email, phone, and chat channels
• Demonstrate exceptional service attitude when addressing travelers inquiries
• Maintain sound relationship with clients travel managers and travelers
• Provide clients with optimal travel plans and recommendations (balancing the cost, time and convenience)
• Handle booking, modifying, and cancelling of air ticket, hotel, car rental, airport transfer, railway and other related services

What you'll Need to Succeed:

• Diploma relevant qualification or above
• Experience in operating GDS - Amadeus is preferred
• Proficiency Business-level English, in both oral and written communication
• At least 1 year of experience in a travel management or B2B (group service) company, with a strong understanding of the business travel industry
• Able to assist clients in a possible face-to-face consultation
• Excellent cross-cultural communication skills as well as teamwork skills
• Work closely with team or business leaders to gather a comprehensive understanding of their requirements
• Strong aptitude for rapid learning, highly receptive to training, and open to constructive feedback

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What's more

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!