Job Description

CAST Tours | Da Silva International Group of Companies

MUST BE ABLE TO WORK NORTH AMERICAN SCHEDULE

CAST Tours, a division of Da Silva International Group of Companies, is seeking an experienced Travel Booking Agent based in the Philippines to join our international travel and entertainment team.

CAST Tours is a specialty travel company producing unique sports, entertainment, and music travel experiences throughout the world.

Our programs combine international travel with concerts, performances, celebrity appearances and exclusive guest experiences in some of the world's most exciting destinations.

Current and upcoming destinations include:

Athens, Greece – Acropolis

Paris, France – Eiffel Tower
Rome, Florence and Venice, Italy
Cairo and the Pyramids of Egypt
India – including the Taj Mahal
China – including the Great Wall
Additional international destinations and specialty cruises

Our music programs include experiences featuring internationally recognized artists and entertainers.We are looking for a highly organized travel professional who can assist our North American customers with their reservations and travel arrangements while coordinating with hotels, airlines, transportation companies, tour operators and destination management companies around the world.

RESPONSIBILITIES

The Travel Booking Agent will be responsible for assisting with the day-to-day booking and administration of our international travel programs.Responsibilities include:Handling passenger reservations and travel bookings
Preparing and maintaining detailed passenger itineraries
Booking and coordinating airline reservations, hotels, airport transfers, motorcoaches, sightseeing tours, cruises and other transportation
Communicating directly with customers by telephone and email
Responding to customer questions regarding their reservations and travel arrangements
Assisting customers with changes to their reservations
Maintaining accurate passenger records and travel documentation
Coordinating with hotels, airlines, tour operators, cruise companies, transportation providers and destination management companies
Assisting with international group-travel logistics
Coordinating travel arrangements for artists, VIP guests and company staff
Preparing travel documents and final itineraries
Assisting passengers before, during and following their international trips
Providing a high level of customer service to our primarily U.S. and Canadian clientele
Working closely with our North American management and travel teams

QUALIFICATIONS

The ideal candidate should have:Previous experience working as a travel agent, travel consultant, reservation agent or tour operator
Experience with airline, hotel and international travel reservations
Experience with international group travel is preferred
Cruise booking experience is an asset
Experience booking European vacation packages is an asset
Knowledge of international destinations and travel logistics
Strong organizational and administrative skills
Excellent customer-service skills
Strong attention to detail
Ability to manage multiple passenger reservations simultaneously
Ability to communicate professionally with international suppliers and customers
Good computer and internet skills
Ability to work independently from a home office
Reliable high-speed internet connection

ENGLISH LANGUAGE REQUIREMENT

Applicants must speak and write fluent English.Because the successful applicant will communicate extensively by telephone with customers in the United States and Canada, candidates should have a clear, easily understood neutral English accent and excellent telephone communication skills.Strong spoken English is an important requirement for this position.

WORKING HOURS

This is a full-time position of approximately eight hours per day.Because the majority of our customers are located in the United States and Canada, the successful applicant must be willing and able to work North American business hours/time zones.This is primarily a work-from-home position in the Philippines.

COMPENSATION

Approximately ₱30,000 PHP per month, depending upon experience and qualifications.There may also be opportunities for:Performance bonuses
Increased compensation based upon performance and responsibilities
Advancement within the company
Expanded responsibilities as our international travel programs continue to grow

THIS IS NOT A SALES POSITION

The primary responsibility of this position is travel reservations, passenger service, travel administration and booking coordination.The successful applicant will work with customers who have already booked or are in the process of booking CAST Tours programs.

ABOUT CAST TOURS

CAST Tours is part of the Da Silva International Group of Companies, an international entertainment, travel, live-event, sports and media organization.Our programs combine international travel with unique entertainment experiences and give customers opportunities to travel and interact with artists, entertainers, athletes and other special guests.Our international music travel programs include concerts and special experiences in destinations throughout Europe, Asia and other parts of the world.For additional information about our company:www.casttours.com

HOW TO APPLY

Please submit:Your résumé/CV
A brief description of your previous travel-industry experience
Details regarding any experience with airline reservations, hotels, cruises, international tours or group travel
Your availability and ability to work North American business hours
A short English voice recording introducing yourself and describing your travel-industry experience

The voice recording is requested because this position requires regular telephone communication with customers in the United States and Canada.

Please include any experience you have working with international customers, particularly customers from the United States or Canada.We are looking for someone interested in developing a long-term position with our organization as we continue expanding our international travel programs.

CAST Tours

Da Silva International Group of Companies

www.dasilvainternational.com

www.casttours.com