Travel Booking Agent | CSR | HMO Day 1 | Mandaluyong

Metacom Careers is hiring a Travel Account Representative for a voice-based travel and hospitality account. If you're a college graduate looking for your first BPO opportunity, you may be wondering how you'll handle customer calls, reservations, and travel-related concerns without prior experience. The good news: no call center or travel experience is required, and paid training is provided.

When You're Ready for a Fresh Start

Starting In a Travel Account Can Feel Challenging, Especially When Customers Expect Quick And Accurate Assistance With Their Bookings And Travel Plans.a You May Be Asking Yourself

• What if I don't have BPO or travel experience
• Can I really learn how to handle reservations and booking concerns
• What if a customer needs to change or cancel a reservation
• Will I be trained before handling actual customer calls
  
  

You don't need to have everything figured out before you apply. With structured paid

training, coaching, and hands-on learning, you can build your confidence and develop the skills needed to succeed in a Travel Account.

Job Details

• Position: Travel Account Representative
• Account Type: Voice
• Work Setup: Onsite
• Schedule: Shifting Schedule
• Employment Type: Full-Time
• Experience: No Experience Required (Related Experience a Plus)
• Education: College Graduate
  
  

Responsibilities

• Answer inbound customer calls and respond to travel-related inquiries
• Assist customers with reservations, bookings, and travel arrangements
• Provide accurate information about available travel services and options
• Process booking changes, cancellations, and other customer requests
• Resolve customer concerns professionally and efficiently
• Assist with payment and booking-related inquiries
• Document customer interactions accurately in the system
• Meet quality, handle time, and productivity targets
• Escalate complex concerns when needed
  
  

Qualifications

• College Graduate
• No call center or travel experience needed — BPO/customer service background a plus
• Good English communication skills
• Basic computer and typing skills
• Good attention to detail
• Customer-first attitude and good listening skills
• Willing to work onsite on a shifting schedule
  
  

Benefits

• HMO from Day 1
• Paid training
• Paid leave credits
• 13th Month Pay
• Government-mandated benefits
• Employee recognition programs
  
  

Why Join Metacom Careers

• No experience needed a beginner-friendly entry point into BPO
• Paid, structured training before handling live calls
• Build confidence in customer communication and problem-solving
• Develop skills in reservations, customer support, and travel services
• Gain real-world experience in a customer-focused travel account
• Clear path to Senior Associate, QA, Trainer, or Team Lead roles
  
  

Apply Now

Don't let the lack of BPO or travel experience stop you from taking your first step.

If you're a college graduate ready to learn, build confidence, and develop your customer service skills, start your Travel Account Representative career with Metacom Careers today.