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Travel and Hospitality Customer Service Representative

metacom careers
Fresher
Taguig, Philippines
  • Posted 2 hours ago
  • Be among the first 10 applicants

Job Description

Key Responsibilities

  • Handle inbound customer calls and travel-related inquiries.
  • Assist customers with flight, hotel, and accommodation reservations.
  • Process booking changes, cancellations, rebooking, and modifications.
  • Provide information about travel schedules, booking policies, and services.
  • Resolve customer complaints and booking-related concerns.
  • Assist with refunds, payments, and reservation issues when applicable.
  • Coordinate with airlines, hotels, and travel partners to resolve customer concerns.
  • Verify customer and reservation information accurately.
  • Document customer interactions and transactions in the system.
  • Follow company policies, travel procedures, and data privacy guidelines.
  • Maintain professionalism and empathy when handling difficult or irate customers.
  • Meet required quality, productivity, customer satisfaction, and attendance standards.

Required Skills

  • Excellent verbal and written communication skills.
  • Strong customer service and problem-solving abilities.
  • Active listening and attention to detail.
  • Ability to multitask while handling customer calls.
  • Basic computer and typing skills.
  • Ability to remain calm and professional under pressure.
  • Willingness to work on shifting schedules, weekends, and holidays.

More Info

Job Type:
Permanent Job
Industry:
Other
Employment Type:
Full time

About Company

Job ID: 152838415

Last Updated: 23-08-2026 10:35:02 PM
Homejobs in TaguigTravel and Hospitality Customer Service Representative
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