Travel and Expense Analyst (Mid shift)

We are the shared services arm of OMRON, supporting our global operations through efficient and reliable service delivery. We are looking for a motivated professional to join our team and work closely with international stakeholders to help drive operational excellence and continuous improvement.

The primary responsibility of this role is to manage the end-to-end processing, review, and validation of employee expense claims, including travel-related expenses, for designated OMRON markets. The role also serves as the first point of contact for Concur Tier 1 support, ensuring claims are processed accurately, compliantly, and within agreed timelines. This position partners closely with the Finance Team Lead, employees, and AFD representatives across client markets to maintain high service standards, strengthen internal controls, and support continuous process improvement initiatives.

Key Responsibilities:

• Review, validate, and approve employee expense claims submitted through Concur, ensuring compliance with company policies, travel guidelines, and reimbursement procedures.
• Ensure all claims are supported by complete and accurate receipts and documentation; proactively follow up on discrepancies, missing information, or non-compliant submissions.
• Provide timely and professional Tier 1 support for Concur-related inquiries, expense reimbursement concerns, and basic system issues.
• Escalate complex, high-risk, or unresolved concerns to the Finance Team Lead or appropriate Tier 2 support teams when necessary.
• Monitor processing volumes, turnaround times, and accuracy metrics, and provide reports or analysis to support operational efficiency and service improvements.
• Collaborate with employees and client market representatives to clarify claim requirements and reinforce understanding of travel and expense policies.
• Support compliance and internal control requirements by identifying, documenting, and escalating recurring issues or policy violations.
• Drive and support continuous process improvement initiatives by identifying gaps, recommending enhancements, and contributing to the standardization and optimization of expense management processes.
• Participate in projects, system enhancements, testing activities, and process documentation updates related to travel and expense operations.
• Facilitate training sessions and onboarding orientations for new employees or markets on travel and expense policies, procedures, and Concur system usage.
• Maintain updated knowledge of company travel and expense policies, system enhancements, and process changes to ensure accurate and consistent support delivery.
• Perform other ad hoc duties and responsibilities as assigned by the Finance Team Lead or management to support business and operational requirements.

Qualifications:

• Bachelor's degree in Accountancy, Finance, Business Administration, or any related field.
• At least 2 years of relevant experience in Travel & Expense, Accounts Payable, Finance Operations, or a Shared Services environment.
• Experience with Concur or other expense management systems is an advantage.
• Strong analytical, problem-solving, and communication skills with keen attention to detail.
• Proficient in Microsoft Office applications, particularly Excel.
• Willing to work on a mid-shift schedule under a hybrid work arrangement, with 1–2 days onsite per week at the Makati office.