As a
Travel Account Specialist, you will provide exceptional customer support by assisting travelers with their travel needs. You will handle inquiries, manage reservations, process booking changes, and resolve travel-related concerns while ensuring a seamless customer experience. You will work closely with internal teams and travel partners to deliver accurate information and timely solutions.
Key Responsibilities
- Assist customers with flight, hotel, car rental, and vacation package reservations.
- Handle booking modifications, cancellations, and refund requests.
- Provide accurate information regarding travel policies, schedules, fares, and promotions.
- Resolve customer inquiries and complaints professionally and efficiently.
- Coordinate with airlines, hotels, and other travel partners to address customer concerns.
- Maintain accurate customer records and document all interactions.
- Meet quality, productivity, and customer satisfaction targets.
- Stay up to date with travel products, services, and company policies.
Qualifications
- High school graduate, senior high school graduate, college undergraduate, or college graduate.
- Previous customer service, travel, or BPO experience is an advantage but not required.
- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Basic computer proficiency and ability to navigate multiple systems.
- Customer-focused with a positive and professional attitude.
