Job Description
Travel Account Specialist
Cebu City | Onsite
Caldwell Communication
Job Description
We are hiring Travel Account Specialist to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.
Responsibilities
Handle travel-related inquiries via phone, email, or chat
Assist clients with bookings, modifications, or cancellations
Provide accurate information on travel options, schedules, and promotions
Record all interactions and maintain up-to-date documentation
Escalate complex cases to supervisors
Meet service quality and customer satisfaction goals
Schedule & Training
Rotating shifts including nights, weekends, and holidays
Paid training on travel systems and company procedures
Requirements
At least High School or Senior High School graduate
Excellent English communication and attention to detail
Customer-focused with problem-solving skills
Basic computer knowledge and multitasking ability
Onsite availability in Cebu City
