- End-to-End Transportation & Distribution Management: Coordinate the entire cross-border logistics process, including pickup, customs clearance, booking, and delivery. Align national/regional logistics operations, optimize air/sea/land/express workflows, develop standardized SOPs, and ensure seamless interlink coordination to enhance efficiency and punctuality.
- Exception Handling & Vendor Management: Monitor real-time anomalies in logistics (e.g., missing customs documents, tracking irregularities), collaborate with service providers and customers to resolve issues. Establish a vendor KPI evaluation system to improve operational quality, reduce exception rates, and elevate customer experience and vendor service levels.
- Data Monitoring & Cost Optimization: Maintain ITMS and other system data (order creation, vehicle info, delivery timelines). Analyze logistics metrics (profit/loss, KPI performance), develop cost-saving strategies, drive process improvements and system tool adoption to reduce expenses and boost operational efficiency.
- Cross-Border Capability Building & Compliance: Build cross-border logistics expertise and export standardized processes. Study customs policies and regulations to ensure compliant customs declarations, manage high-value/dangerous goods Cross-Functional Collaboration & Customer Support: Liaise with headquarters, regional, and technical teams to align execution timelines and resource allocation. Deliver tailored solutions to customers, maintain relationships, ensure prompt response to needs, and enhance satisfaction and loyalty.
Requirements
- Solid years of work experience in logistics or transportation operations, with knowledge of warehouse and logistics industry practices.
- Proficient in both English and Mandarin as working languages to liaise with HQ in China.
- Diligent, detail-oriented, proactive, fast learner, and highly responsible with a strong work ethic.
- Proficient in basic office software.
About JD.com
JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company's cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its Retail as a Service offering to help drive productivity and innovation across a range of industries. JD.com's business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China's largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.
Our Global Business
We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.
Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International
International Logistics
JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. JoyLogistics and JoyExpress are JINGDONG Logistics international business brands.
