Scope:
Responsible for providing administrative support to ensure the efficient management and reporting of the Company's transport network
Key Accountabilities:
- Daily communication with external carriers regarding delivery times, complaints, updates via telecommunication or carrier portals, etc
- Daily communication with internal staff requires time-sensitive updates
- Escalate issues as required to ensure they are resolved expeditiously
- Develop and maintain strong relationships with internal & external stakeholders
- Maintain Excel data files with new carrier details, i.e., fuel levies, rates, and delivery schedules - as required
- Support the National Transport Manager as required
- Ensure Health and Safety requirements are adhered to always
Essential Criteria:
- Demonstrated administrative skills gained in a Distribution/similar environment
- Advanced Excel skills: formatting, pivot tables, VLookup
- Intermediate or better skills using additional Microsoft suite software
- Confident in collating data
- Excellent communication and interpersonal skills (written & telephone)
- Strong time management and organisational skills
- A can-do attitude, the ability to problem solve, and the use of initiative
- A high level of attention to detail and accuracy with numbers and spreadsheets
- Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands
- Manage and resolve routine internal & external issues and complaints in a friendly and professional manner, ensuring all parties are satisfied with the resolutions provided
- Ability to take directions, give and receive honest feedback, and earn quickly
- Confident in asking questions and making suggestions for improvement
- Reliable, dependable, self-motivated, and have a strong work ethic
- Must have reliable transport to and from work
- Experience in a logistics/transport environment (Desirable)
- Experience using CRM ticketing platform, i.e, Freshdesk (desirable)
Conduct & Professional Standards:
Teamwork & Trust
All employees are expected to demonstrate a high level of teamwork and trust by:
- Relying on others to play their part
- Respecting and supporting each other
- Understanding that we will accomplish more together than we can individually
- Communicating openly and with respect
- Encouraging and empowering individual input
- Celebrating success as a team
- Actively contributing to a positive workplace culture
- Embracing and valuing diversity and treating all colleagues equitably
Accountability
All employees are expected to demonstrate willingness to accept accountability for their own performance in:
- Making good sound Commercial decisions
- Keeping promises to customers and fellow staff
- Continually looking to improve their own performance
- Managers leading by example, to help and develop others
Sense of Urgency
All employees are expected to act with a sense of urgency by:
- Taking initiative
- Acting sooner rather than later
- Being a Doer, not a Talker
- Thinking like a market leader
Safe & Healthy Workplace
Employees are the Company's most valued assets, and their health and safety is the number one priority. To achieve the goal of zero injuries, Health and Safety is everyone's responsibility.
All employees are required to:
- Maintain a Safe and Healthy work environment
- Treat Safety and Wellbeing as a priority
- Comply with WHS policies and processes
- Report hazards and all injuries
Engagement
Employee's level of engagement is a measurement of the Company's success based on an employee's level of satisfaction with the following:
- Enjoys coming to work
- Believes in the Company's ability to achieve
- Is passionate about what they do day to day to contribute
- Contributes ideas and values others contributions
- Effectively communicate at all levels
- Uses informal as well as formal communication networks
- Contributes positively and constructively at meetings
- Shares information openly
Corporate Governance
- Acts and demonstrates ethical behaviour
- Reports unethical and improper behaviour
- Comply with company policies and procedures
- Operate in accordance with the company's Code of Ethics
- To execute the duties described in this document to the best of your ability and in the best interests of the Company
ShoreXtra Perks
- HMO Coverage
- Dayshift schedule
- Fixed Weekends off
- Engaging in monthly activities
- Free and unlimited barista-style coffee
- Free parking and shuttle services
- Employee referral incentives (Bronze)
Work Set Up:
- On-Site
- Work Schedule: Monday to Friday, 7:00 am to 4:00 pm
