Job Title: Transition Manager / Senior Manager – Transition
Experience: 5–8+ Years in Program & Project Management, with at least 3 years leading large-scale transition programs
Skills: Transition Management, Project Management, Program Management, Stakeholder Management, Risk Management, Change Management, Client Engagement, Governance, Process Improvement, Voice Operations, Customer Care & Collections, PMP, Six Sigma, MS Project
Location: Alabang, Philippines
We at Coforge are hiring a Transition Manager with the following skillset:
Key Responsibilities
- Lead and manage end-to-end transition projects, including project initiation, planning, execution, monitoring, control, and closure.
- Review and understand transition plans, timelines, dependencies, assumptions, and project deliverables, while proactively addressing gaps and risks.
- Develop comprehensive project plans, including timelines, resource requirements, costs, and execution strategies.
- Create and maintain detailed RACI matrices to ensure clear ownership and accountability across cross-functional teams.
- Track project progress against milestones and deliverables, identifying risks and implementing mitigation plans as needed.
- Establish governance structures and meeting cadences with clients and internal stakeholders.
- Validate deliverables from various functions before submission to clients, including training plans, SOP trackers, and transition documentation.
- Prepare tollgate reports and ensure completion of all transition deliverables in accordance with project timelines and transition methodologies.
- Manage action logs, issue logs, risk registers, and escalation processes to ensure timely resolution of project challenges.
- Coordinate with client-side PMOs and stakeholders on project dependencies, risks, issues, and deliverables.
- Build and maintain strong relationships with internal teams, clients, and key stakeholders throughout the transition lifecycle.
- Facilitate transition workshops and working sessions for both internal teams and client stakeholders.
- Schedule governance meetings, status calls, and project reviews while preparing relevant presentation materials and reports.
- Ensure all contractual milestones, project commitments, and transition deliverables are achieved on time and within scope.
- Drive collaboration across cross-functional teams to ensure successful completion of transition activities.
- Conduct Voice of Customer (VoC) and stakeholder feedback surveys following project completion and share results with project teams.
- Support continuous improvement initiatives and contribute to the enhancement of transition methodologies and best practices.
- Perform other duties and responsibilities as assigned.
Qualifications
- Bachelor's degree in Business, Management, Engineering, Information Technology, or a related field.
- At least 3 years of experience leading large and complex programs or transition projects with regional or global impact.
- Minimum of 5 years of experience managing programs, projects, or transitions within a Customer Care, Collections, Contact Center, or Voice Operations environment.
- Strong knowledge of project management methodologies, governance, risk management, and stakeholder engagement.
- Experience managing client-facing transition engagements and working with global stakeholders.
- Demonstrated ability to identify risks, develop mitigation plans, and drive projects to successful completion.
- Strong analytical, organizational, problem-solving, and decision-making skills.
- Excellent communication, presentation, and stakeholder management capabilities.
- Proven ability to manage multiple priorities, adapt to change, and thrive in a fast-paced environment.
- Experience with Voice Operations and dialer platforms is highly preferred.
- Advanced proficiency in Microsoft Project and other project management tools.
- MBA or other advanced business degree is highly desirable.
- PMP certification or equivalent project management certification is preferred.
- Six Sigma Green Belt or equivalent process improvement certification is preferred.
- Must possess a valid passport with at least one year validity.
- Must possess a valid US business visa.
Preferred Candidate Profile
We are looking for a results-driven Transition Leader with extensive experience managing complex business transitions, stakeholder relationships, and cross-functional delivery teams. The ideal candidate is a strong program manager who can effectively manage risks, drive governance, maintain client confidence, and deliver successful transition outcomes across global operations while ensuring compliance with timelines, contractual commitments, and quality standards.
