Apply Certified Process Excellence to Complex Service Transitions
Complex service transitions require strategic leadership, disciplined governance, and a commitment to operational excellence. As a Transition Manager, you'll lead end-to-end transition programs, establish quality and operational control frameworks, strengthen process documentation, and drive continuous improvement across shared services and transactional operations. If you're Lean Six Sigma certified and bring experience leading transitions within regulated or high-control environments, this is your opportunity to shape scalable service delivery while building a long-term global career with Emapta.
Snapshot
Employment Type: Full time
Shift: Mid Shift, Weekends Off
Salary: Up to PHP204,000
Work Setup: Onsite, Makati
Benefits
- Day 1 HMO coverage with free dependent
- Competitive salary package
- Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Qualifications
- 5-7 years of experience leading complex end-to-end service transitions or work migrations, from discovery through business-as-usual handover
- Lean Six Sigma Green Belt or Black Belt certification is required
- Experience leading operational transitions or service excellence initiatives within a law firm, legal services organization, or other regulated or high-control environment
- Strong process documentation experience, including process maps, SOPs, work instructions, KPIs, and management reporting
- Proven ability to establish quality, governance, calibration, and operational control frameworks across shared services or transactional teams
- Track record in continuous improvement, backlog management, process optimization, and performance enhancement
- Experience leading teams, coaching employees, and supporting capability development
- Background in regulated or high-control environments, such as legal, financial services, or compliance operations
- ITIL Foundation or equivalent certification is preferred
- Quality assurance, audit, or operational risk experience is an advantage
- Proficiency in process mapping and documentation tools
- Experience delivering training, certification, and Train-the-Trainer programs
- Strong analytical and reporting skills, with experience producing governance insights for senior stakeholders
Responsibilities
- Establish and roll out a standardized transition framework covering discovery, migration, stabilization, and handover to business-as-usual operations
- Produce and maintain accurate process maps, procedures, work instructions, and supporting documentation in line with agreed requirements
- Create and oversee the shared services quality framework, including issue logging, defect analysis, and corrective action planning
- Standardize quality control practices across teams through regular governance reviews, calibration sessions, and performance checks
- Design and facilitate operational training, assessment, and certification programs for new and existing team members
- Manage the shared services reporting and management information framework, providing clear insights for governance and service delivery reviews
- Coordinate the continuous improvement pipeline by evaluating priorities, assigning ownership, and monitoring progress through completion
- Measure and report the operational and financial outcomes delivered by improvement initiatives
- Plan transition and improvement activities to ensure appropriate resources, timelines, and dependencies are aligned
- Act on behalf of the Shared Services Center Lead when required to maintain leadership coverage and operational continuity
Join the Top 1% Talent. A better career. A better life.
At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.
Step into a career that moves with you. Apply today!
