About the Role
As the Transformation Manager, you will be the driving force behind Metta Welfare Association's evolution. Reporting directly to the Deputy Executive Director (DED), you will translate high-level strategy into operational reality. You will lead initiatives that strengthen our four strategic thrusts: Clients, People, Partnerships, and Programmes, ensuring Metta remains agile, digitally empowered, and impactful in the social service sector.
Key Responsibilities
1. Strategic Orchestration & Roadmap Execution
- Partner with Senior Leadership to develop and monitor the Organization Transformation Roadmap.
- Operationalize the Strategic Plan using frameworks such as the Balanced Scorecard (BSC) and OKRs to ensure measurable progress.
- Cultivate a culture of change, ensuring transformation initiatives are embraced across diverse departments and centers.
2. Digital Excellence & Process Optimization
- Spearhead the digital transformation journey across corporate (HR, Finance, Fundraising) and frontline program functions.
- Identify bottlenecks and implement Business Process Re-engineering (BPR) to enhance efficiency, transparency, and service delivery.
- Oversee the end-to-end implementation of new digital tools, focusing heavily on User Acceptance (UAT) and long-term adoption.
3. Service Innovation & Impact Measurement
- Collaborate with Heads of Programmes (e.g., Metta School, Arts@Metta, Metta Café) to pilot and scale innovative social service models.
- Establish data-driven frameworks to track and evaluate program outcomes, ensuring a cycle of continuous improvement.
4. Capability Building & Stakeholder Engagement
- Design and facilitate internal workshops (e.g., Design Thinking, Agile) to upskill staff for a future-ready workforce.
- Drive cross-functional collaboration to break down silos and align various centers toward shared organizational goals.
5. Governance & Grant Management
- Develop real-time dashboards for management and Board reporting to provide visibility on transformation ROI.
- Manage compliance and documentation for transformation-related funding (e.g., NCSS Community Capability Building (CCB) grants or external social impact funds).
Job Requirements
- Education: Bachelor's degree in Business, Information Systems, Social Sciences, or a related field. A Master's degree or professional certifications (PMP, Lean Six Sigma, or Prosci Change Management) is highly preferred.
- Experience: . 7-10 years of progressive experience in Strategy, Transformation, or Organisational Development.
- Proven track record of leading large-scale, multi-stakeholder projects from inception to completion.
- Previous experience in the Non-Profit/Social Service sector or Public Sector transformation is a significant advantage.
- Technical Skills: Familiarity with digital frameworks (Agile, Lean) and data visualization tools (e.g., Tableau, Power BI).
- Soft Skills: Exceptional stakeholder management skills-the ability to influence and lead change at all levels, from frontline staff to Board members.
