Transactions Specialist III - Disbursement Services

Job Description :

Bring your attention to detail and passion for accuracy to a role that helps keep customer payments moving reliably. You'll work in a collaborative operations environment where quality and timeliness matter every day. This role offers hands-on exposure to transaction review, exception handling, and process controls. You'll build strong foundational skills while contributing to a team's shared goals.

As a Transactions Specialist III in Disbursement Services, you will review and complete daily transaction work accurately and on time. You will analyze paid item exceptions by comparing check images and customer-provided instructions, applying defined procedures and controls. You will exercise sound judgment for routine decisions and escalate non-routine items to leaders to support consistent service delivery.

Job responsibilities

• Review paid item exceptions by comparing check images to customer-provided payee information
• Determine whether exceptions should be accepted or rejected based on documented guidelines and available information
• Validate captured payment data (including check details) against customer-provided information and account-level records
• Perform research and reconciliation to resolve data mismatches and incomplete items
• Complete daily assigned transactions within required service levels and productivity targets
• Maintain strong quality standards by following prescribed procedures and control requirements
• Document actions taken and outcomes clearly in the designated system(s) per process guidelines
• Escalate non-routine items, potential issues, or out-of-scope scenarios to supervisors promptly
• Support cross-training and perform additional processing tasks within the function as assigned
• Collaborate with team members, take ownership of assigned responsibilities, and contribute to team goals
• Apply judgment for routine matters and seek guidance for exceptions, policy questions, or ambiguous scenarios

Required qualifications, capabilities and skills

• Bachelor's degree (fresh graduates welcome to apply)
• Proficiency in English (written and verbal) to interpret and communicate transaction details accurately
• Strong Microsoft Excel skills (e.g., sorting, filtering, basic formulas)
• Ability to interpret check images and compare on-image details to system-displayed and customer-provided information
• Strong attention to detail and ability to verify data accurately during high-volume processing
• Ability to perform repetitive work while maintaining consistent focus and quality
• Ability to follow step-by-step procedures and apply defined rules consistently
• Ability to meet deadlines, service levels, and productivity expectations in a time-sensitive environment
• Ability to make routine judgment calls within documented procedures and escalate non-routine situations appropriately
• Ability to perform accurate data entry from machine-printed and handwritten information
• Willingness to work additional hours during peak periods based on business needs

Preferred qualifications, capabilities and skills

• Bachelor's degree in Finance or Accounting
• Experience in transaction processing, payments operations, or exception handling work
• Familiarity with check processing concepts, including Magnetic Ink Character Recognition (MICR) line review
• Experience reviewing image-based documents and reconciling data discrepancies
• Exposure to automation or workflow tools (e.g., Alteryx, UiPath)
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes