Job Title: Transaction Fraud Detection Lead
Job Summary
We are seeking an experienced Transaction Fraud Detection Lead to oversee real-time fraud monitoring and detection strategies across digital financial transactions. This role is responsible for leading fraud detection operations, improving monitoring frameworks, and reducing fraud losses while ensuring a seamless customer experience.
Key Responsibilities
- Lead and manage transaction fraud monitoring and detection activities across payment channels
- Oversee real-time fraud alerts, investigations, and escalation processes to ensure timely resolution
- Design, implement, and continuously optimize fraud detection rules, thresholds, and scenarios
- Analyze transaction data to identify emerging fraud patterns, trends, and vulnerabilities
- Collaborate with Risk, Compliance, Product, Engineering, and Customer Support teams to enhance fraud prevention controls
- Develop and maintain fraud dashboards, metrics, and reporting (e.g., fraud rates, false positives, losses)
- Drive continuous improvement initiatives to reduce fraud losses while minimizing customer friction
- Ensure fraud detection processes comply with regulatory requirements and internal risk policies
- Support incident response and root cause analysis for major fraud events
- Coach and mentor fraud analysts; provide guidance on complex investigations and decision-making
Qualifications
- Bachelors degree in Finance, Business, Information Systems, Data Analytics, or a related field
- 5+ years of experience in fraud detection, transaction monitoring, or financial crime risk within fintech, payments, or banking
- Proven experience leading fraud detection teams or initiatives
- Strong understanding of payment fraud typologies (e.g., account takeover, authorized push payment fraud, social engineering scams, card-not-present fraud)
- Advanced analytical skills with experience working on large transaction datasets
- Proficiency in Excel and fraud monitoring or case management systems
Preferred Skills
- Experience with digital wallets, real-time payments, or mobile banking platforms
- Working knowledge of SQL, data analytics, or fraud detection tools is a strong advantage
- Experience balancing fraud controls with customer experience and business impact
- Strong leadership, stakeholder management, and decision-making skills
