Training Team Lead

✈️ NOW HIRING: Team Lead – Training | Travel Account | GDS / Amadeus | Alabang

Are you an experienced Travel Trainer with strong GDS and airline reservations expertise We're looking for a Team Lead – Training to support our growing travel operations team and lead capability-building for our corporate travel program.

If you have solid experience in process training, coaching, and airline reservations using Amadeus, this is a great opportunity to step into a leadership role where you'll directly shape team readiness and performance.

Key Responsibilities

• Deliver new hire, refresher, and process training for travel operations programs

• Conduct coaching, floor support, and live monitoring during nesting and post-training phases

• Ensure all training materials, SOPs, and policy updates are documented and cascaded accurately

• Perform regular knowledge checks and identify training gaps

• Provide targeted coaching and remedial action plans based on trainee performance

• Lead performance improvement initiatives, particularly for bottom quartile agents

• Mentor junior trainers and training assistants

• Support employee engagement, retention, and compliance initiatives

Qualifications

• 2–3 years experience in process training within a travel, airline, or GDS environment

• 3–4 years overall experience in travel operations, preferably airline or reservations support

• Strong working knowledge of Amadeus

• Background in airline reservations, ticketing, fare changes, or itinerary support (domestic/international)

• Experience handling performance coaching and training delivery in a BPO or travel operations setup preferred

Why Join Us

• Be part of a growing premium corporate travel account

• Competitive salary package

• Opportunity to lead training strategy and team capability

• Work onsite in Alabang

#Hiring #TeamLead #TrainingLead #TravelTrainer #Amadeus #GDSJobs #TravelAccount CorporateTravel #BPOJobs #AlabangJobs #TravelCareers #LearningAndDevelopment