
Search by job, company or skills
✈️ NOW HIRING: Team Lead – Training | Travel Account | GDS / Amadeus | Alabang
Are you an experienced Travel Trainer with strong GDS and airline reservations expertise We're looking for a Team Lead – Training to support our growing travel operations team and lead capability-building for our corporate travel program.
If you have solid experience in process training, coaching, and airline reservations using Amadeus, this is a great opportunity to step into a leadership role where you'll directly shape team readiness and performance.
Key Responsibilities
• Deliver new hire, refresher, and process training for travel operations programs
• Conduct coaching, floor support, and live monitoring during nesting and post-training phases
• Ensure all training materials, SOPs, and policy updates are documented and cascaded accurately
• Perform regular knowledge checks and identify training gaps
• Provide targeted coaching and remedial action plans based on trainee performance
• Lead performance improvement initiatives, particularly for bottom quartile agents
• Mentor junior trainers and training assistants
• Support employee engagement, retention, and compliance initiatives
Qualifications
• 2–3 years experience in process training within a travel, airline, or GDS environment
• 3–4 years overall experience in travel operations, preferably airline or reservations support
• Strong working knowledge of Amadeus
• Background in airline reservations, ticketing, fare changes, or itinerary support (domestic/international)
• Experience handling performance coaching and training delivery in a BPO or travel operations setup preferred
Why Join Us
• Be part of a growing premium corporate travel account
• Competitive salary package
• Opportunity to lead training strategy and team capability
• Work onsite in Alabang
#Hiring #TeamLead #TrainingLead #TravelTrainer #Amadeus #GDSJobs #TravelAccount CorporateTravel #BPOJobs #AlabangJobs #TravelCareers #LearningAndDevelopment
Job ID: 147438217
We don’t charge any money for job offers