Oversees the activities of the Training department in delivering programs and initiatives that are responsive to individual, operational and client needs
Assist in the strategic planning and fiscal management of the department
Receives Training instruction from client, communicates the need to the department/s concerned, and directs the implementation of necessary programs
Updates and sends Training reports to client, covering training progress, evaluation and audit results, as well as other training details
Spearhead Training ramp/capacity plans and implementation of related training activities by managing training timelines, nesting and OJT requirements, training headcount, logistics, billable hours and associated company and client-specific deliverables
Initiates calibration sessions with the clients to ensure consistency in the implementation of performance standards
Develops long-term strategy and process improvement initiatives impacting Training through constant reviews and needs analysis
Execute tactical decisions and action plans based on pass-fail thresholds, training funnel data, class attrition, trainer throughput, production-related performance correlations with training. Plans for continuation training via needs assessment and feedback from operations and other support departments
Liaise with other departments e.g. Operations, Human Resources and Client Relations in ensuring achievement of learning and training goals for the campaign through meaningful calibrations, huddles and meetings
Manage and develop team for the assigned program(s) through classroom assessments, certification, coaching and structured consultations
Evaluates the performance of staff according to their respective schedules; maintains objectivity in the rating process by ensuring that ratings are supported by pertinent documents; discusses the rating with the employee for a better understanding of their performance
Conducts departmental meetings to keep the team updated on current issues, new incidents encountered on each training class, and client or project updates on a regular basis
Enforces discipline among staff; documents infractions of company rules by accomplishing an Incident Report (IR) Form, as necessary; submits the IR form to the Human Resources Department (HRD) for processing
Performs other duties that may be assigned from time to time
Requirements:
Candidate must possess at least a Bachelor's/College Degree , Human Resource Management, Business Studies/Administration/Management, Commerce or equivalent.
At least 2 year(s) of working experience in the Training field is required for this position.
Must be a Training Supervisor for at least for 1 year and above, Telco experience is preferred
Highly proficient in curriculum development
OD background an advantage
Candidate must be amenable to work in our VXI Clark site and in a night shift
