Amenable to work onsite at our Bridgetowne, Quezon City
At least 1-3 years experience as a Language/Communication Specialist/Coach supporting an Australian account is required
Solid knowledge and experience in the Australian Healthcare vertical is preferred
Coaching/Mentoring Skills
Project Management Skills
Stakeholder Management Skills
Partnership and relationship building skills
Job Description:
Work with Operations, Training and Quality teams to identify performance gaps from a training perspective with focus on communication and customer service skills
Analyze performance gaps and provide recommendations to meet target metrics
Responsible for content research, outline creation, development of training evaluation measures, training materials creation and knowledge assessment
Deliver and facilitate training programs
Provide floor support and communication coaching to all employees including leadership and support
Develop activities or modules to supplement existing programs or initiatives
Demonstrate strong working knowledge of adult learning principles
Gather data from operations to measure training program effectiveness
Prepare training reports like training effectiveness measures, completion report, etc
Analyze training effectiveness sores and propose improvement initiative
