Training Specialist - Quezon City

Job Description

• Mainly responsible for facilitating classroom training and other training related interventions for the purpose of developing or enhancing knowledge, skill and attitude of associates
• Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc.
• Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately
• Review: Should be able to create review decks, present them and maintain action registry for closure of open items
• Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in training plan accordingly
• Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc.
• Stakeholder Management: Should be able to manage internal communication with peers, stakeholders
• Coordination: Coordination within and outside team to ensure activities and run smoothly
• Should have good communication skills and would be interacting with internal stakeholders and end clients
• In depth understanding of training metrics and impact to business metric
• In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements

Qualifications

• At least 2 Years Completed in College
• At least 3 Years experience handling Process Training, preferably in an Insurance or Financial account.
• System working knowledge is required; computer experience is desirable.
• Proficiency in MS Office with strong PowerPoint and Excel skills
• Can demonstrate leadership and facilitation skills.
• Self-starter who works independently
• Must be amenable to working onsite and shifting schedules