Who We Are
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What's the Role About
If you like to solve problems and interact with people around the Globe, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
- Are you energetic, enthusiastic with an engaging personality
- Are you driven to deliver effective results while providing excellent customer service
- Do you have extraordinary communication skills
What's it in for YOU
- Paid Training
- HMO and Group Life Insurance
- Paid Time Off
- Referral Program
- Career Advancement
Essential Functions
- Train and facilitate sessions for new hires and tenured agents.
- Collaborate with Quality and Operations teams to align training with business outcomes
- Conduct TNA (Training Needs Analysis) and launch targeted refreshers and up-skilling programs
- Serve as an SME to support production in the absence of the Unit Manager
- Participate in calibration sessions with operations and the QA team
Required Education And Experience
- Bachelor's degree in any discipline and/or equivalent work experience
- Minimum of 1 year training experience in BPO
- Familiar with KPIs and techniques on how to achieve them
- Knowledge on how to create instructional design
- Patient, high energy, adaptable with shift flexibility and classroom stamina
- Strong problem-solving skills
- Can work on-site on shifting schedule
