Training Specialist

GECO Asia is a leading IT and business consulting company specializing in workforce solutions, project delivery, and talent development across Asia. We connect skilled professionals with opportunities that drive innovation and operational excellence for global clients.

We are hiring for the position of Training Specialist - Credit Card Operations (Fraud, Disputes & Collections)

About the Role:

We are seeking a Training Specialist - Credit Card Operations (Fraud, Disputes & Collections) to design, deliver, and evaluate high-impact training programs across Customer Service, Collections, Credit Bureau Disputes, Fraud Investigation, and Chargeback Management. This role ensures frontline agents are equipped with the regulatory knowledge, technical expertise, and decision-making skills to manage complex credit card scenarios.

Key Responsibilities:

• Develop and deliver training programs for disputes, fraud, chargebacks, and collections.
• Conduct new hire, refresher, and remedial training sessions.
• Train agents on compliance standards (FCRA, FDCPA, CFPB, UDAAP, PCI DSS).
• Analyze training effectiveness, identify skill gaps, and recommend improvements.
• Create SOPs, job aids, and maintain updated training materials.
• Collaborate with Operations, Quality, Compliance, and Risk teams.

Qualifications:

• 35 years of experience in Credit Card Operations (Disputes, Fraud, Chargebacks, Collections).
• 3+ years as a Trainer, Senior Trainer, or Process SME.
• Strong knowledge of credit networks (Visa, Mastercard, Amex) and regulatory frameworks.
• Excellent communication, facilitation, and analytical skills.

Core Competencies:

• Strong analytical judgment in fraud/dispute/collections scenarios
• High accuracy and attention to detail
• Exceptional communication and facilitation skills
• Ethical judgment and regulatory discipline
• Adaptability in a fast-paced credit operations environment

Why Join Us:

At GECO Asia, you'll be part of a dynamic team that values excellence, compliance, and innovation. We offer growth opportunities, collaboration with industry leaders, and the chance to make a meaningful impact in credit card operations.

Apply Now!