Training Specialist (Contact Centre)

Hiring: Training Specialist / Training Facilitator

Location: Manila, Philippines | Onsite

We're looking for a Training Specialist to deliver engaging technical, process, brand & soft skills training and support learners through their transition into production.

Key Requirements:

• BPO / Contact Center / Customer Service experience

• Experience in training, coaching & performance management

• Banking / Credit Card / Financial Services experience is an Mandate.

• Strong verbal & written communication skills

• Ability to identify performance gaps and create action plans

• Strong presentation, organizational & time-management skills

• Customer-focused & solution-oriented mindset