We're Hiring: Training Specialist
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!
We are currently on the lookout for a Training Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: Training Specialist
Work Arrangement: Work From Office
Location: Philippines - Pampanga (Angeles)
Schedule: Morning/Mid/Night shift
Job description:
Key Responsibilities:
New Hire Induction Delivery and Support
- Facilitate or support New Hire Induction sessions based on the approved agenda and process.
- Prepare training materials, attendance records, participant lists, schedules, and other required documents.
- Explain onboarding expectations, required activities, tools, and training completion requirements.
- Monitor attendance, participation, completion status, and learner concerns.
- Coordinate with relevant teams to address onboarding-related concerns.
2.2 AML Capability Discussion and Compliance Learning Support
- Facilitate or support AML capability discussions for learners who need basic AML understanding.
- Explain AML topics in a simple, practical, and role-relevant way.
- Support discussions on due diligence, suspicious activity awareness, reporting, escalation, and confidentiality.
- Help track AML learning completion and learner follow-ups when required.
- Escalate questions or concerns to the appropriate subject matter expert or supervisor.
2.3 Real Estate Background Training
- Provide basic background on the real estate industry, common terms, workflows, and client expectations.
- Support discussions on real estate support roles such as administration, property management support, sales support, inspections, and maintenance coordination.
- Use simple examples and scenarios to help learners understand real estate work.
- Work with team members or subject matter experts to keep content accurate and useful.
2.4 Training Material Support and Module Updates
- Assist in creating and updating training materials, handouts, guides, job aids, and knowledge checks.
- Help organize research, process information, and SME inputs into clear learning content.
- Review assigned materials for clarity, accuracy, consistency, and formatting.
- Maintain organized training files and supporting documents.
2.5 Reports, Research, and Training Documentation
- Prepare training reports, attendance updates, completion trackers, summaries, and daily training reports.
- Conduct basic research to support training delivery, material updates, and learner discussions.
- Maintain accurate records for attendance, completion, learner progress, feedback, meeting notes, and action items.
- Prepare and share training updates, meeting notes, and follow-up communication when required.
2.6 Other Training Support, Coordination, and Continuous Improvement Responsibilities
- Support ad hoc training tasks, L&D initiatives, and other team priorities.
- Coordinate schedules, reminders, participant lists, training links, materials, and session setup.
- Assist with SOP updates, process documentation, trackers, shared files, and reference materials.
- Support learner follow-ups, completion tracking, attendance concerns, and training inquiries.
- Collect feedback, note common questions, and share improvement suggestions with the L&D Team.
- Maintain confidentiality and perform other training-related tasks as assigned.
Non-negotiable skills and requirements:
- Good facilitation and communication skills.
- Ability to explain information clearly and practically.
- Basic research, reporting, and documentation skills.
- Attention to detail and good organizational skills.
- Ability to support training materials and learner resources.
- Professional, reliable, and able to handle confidential information.
- Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Teams, and online training tools.
Perks & Benefits:
- HMO Coverage on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Exclusive ATM inside the office for employee's convenience
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
- Top notch workplace with first class VIP lounge and game rooms
- Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**
