Develop and deliver training programs for new hires and existing employees, focusing on product and process knowledge, customer service skills, and compliance.
Conduct needs assessments to identify training gaps and recommend appropriate training solutions.
Create training materials, including manuals, presentations, and e-learning modules, to support various learning styles.
Facilitate training sessions using a variety of instructional techniques, such as role-playing, simulations, and group discussions.
Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
Collaborate with team leaders and management to ensure training aligns with business objectives and operational needs.
Provide ongoing support and coaching to employees post-training to reinforce learning and improve performance.
Stay updated on industry trends and best practices in training and development to continuously improve training programs.
Maintain accurate records of training activities and employee progress.
Qualifications:
Bachelor's Degree: Preferably in Business, Accountancy, Finance, or a related field.
Certifications: Relevant training and development certifications (e.g., Certified Professional Trainer, Train the Trainer certification, etc.).
Training Experience: At least 1 year of experience in training and delivery, preferably in a corporate setting.
Industry Knowledge: Familiarity with the business or accountancy industry, including processes, regulations, and best practices.
Communication Skills: Excellent verbal and written communication skills to effectively deliver training content.
Presentation Skills: Ability to engage an audience and present information clearly and effectively.
Facilitation Skills: Proficiency in facilitating discussions, group activities, and workshops.
Coaching Ability: Experience in coaching and mentoring participants for improved skills and performance.
Use of Training Tools: Familiarity with various training tools and technologies (e.g., Learning Management Systems, powerpoint presentation, Canva, Gsheets/excel, Gspace etc.)
Assessment Tools: Knowledge of assessment methods to evaluate training effectiveness and participant understanding.
Adaptability: Ability to adjust training methods to accommodate different learning styles and participant levels.
Team Player: Collaborates well with others, fostering a supportive learning environment.
Conflict Resolution: Skills in managing and resolving conflicts that may arise during training sessions.
Passion for Teaching: Enthusiasm for sharing knowledge and helping others develop their skills. Continuous Learner: Commitment to personal and professional development in training and learning methodologies.
Continuous Learner: Commitment to personal and professional development in training and learning methodologies.
