Training Officer

Job Summary:

The Restaurant Training Officer is responsible for designing, delivering, and evaluating training programs to ensure that all restaurant staff meet company service standards and comply with operational procedures. This role plays a critical part in employee onboarding, development, and ongoing performance improvement to enhance customer satisfaction and overall restaurant performance.

Key Responsibilities:

• Training Design & Delivery
• Develop and implement training programs for front-of-house, back-of-house, and management staff.
• Facilitate onboarding sessions for new hires, including company culture, customer service, food safety, and POS systems.
• Conduct hands-on training in kitchen and service areas.
• Performance Monitoring & Evaluation
• Monitor trainee performance and provide constructive feedback.
• Conduct post-training evaluations and report on effectiveness.
• Recommend additional coaching or retraining as needed.
• Standard Operating Procedures (SOPs)
• Ensure staff adhere to brand and safety standards.
• Regularly update training materials in line with company policies and industry best practices.
• Assist in implementing new operational procedures or menu rollouts.