Training Manager

Training Manager

We are seeking an experienced Training Manager with Technical background to lead the development and delivery of training programs for Helpdesk professionals. The ideal candidate will oversee a team of trainers, design and implement learning solutions, identify skill gaps, and drive continuous improvement in training effectiveness. This role partners closely with business leaders to align training strategies with organizational goals while mentoring and developing helpdesk talent.

Qualifications:

• 5+ years of BPO/Call Center training or Learning & Development experience
• 3–4+ years of training management and leadership experience
• Proven success in designing and delivering impactful training programs
• Strong facilitation, presentation, coaching, and stakeholder management skills
• Experience with Learning Management Systems (LMS) and training technologies
• Degree in Human Resources, Organizational Development, or a related field
• Advanced SQL proficiency for learning analytics and performance measurement
• Advanced knowledge of APIs and system integrations

Preferred:

• Experience in SaaS, technical support, ad tech, backend product support, or technical operations
• Knowledge of API-first platforms and multi-tenant architectures
• Experience building, scaling, and managing technical training programs
• Demonstrated leadership in trainer management and technical enablement initiatives

This is an excellent opportunity for a results-driven training leader passionate about employee development, operational excellence, and continuous learning.