Training Manager

Job Description :

At TTEC, we're all about the Human Experience. Elevated. As a Training Manager, Learning and Development across TTEC PH site location, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing
Do you have a passion to train and guide others towards best practices Ready to help people reach for amazing In this role, you'll provide coaching, motivation and support to enhance the engagement and success of your team of training specialists in attaining targets and goals. You'll evaluate trainers, curriculum and processes. You'll lead the team to attain productivity and quality goals.

You'll report to the Director of Training, Learning & Development. In this role, you'll impact your team and learners through managing the training programs.

During a Typical Day, You'll

• Manage day-to-day operations, processes, and reporting

• Improve the key success metrics associated with training goals

• Deliver excellent customer service and communication

• Develop, coach, support, and evaluate the team to help them reach for amazing

• Ensure your team has the tools, systems, and support needed to perform trainings

What You Bring to the Role

• 1-year minimum experience managing training and/or adult learning programs

• 4+ years experience in training and/or adult learning

• Team building and nurturing an inclusive learning environment

• Encouraging coaching skills

• Data analysis and reporting skills

• Customer and employee focused mindset

• Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly

• Call center experience

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership

• Diverse and community minded organization

• Career-growth and lots of learning opportunities for aspiring minds

• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.