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afni, inc.

Training Manager - Sales and Communications

afni, inc.
Philippines, Quezon City
7-10 Years
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  • Posted 22 hours ago
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Job Description

Description

  • Training Strategy & Design
  • Develop and implement global training frameworks for communications and sales programs.
  • Standardize training modules across geographies while adapting to local needs.
  • Integrate AI tools and digital learning platforms to enhance training effectiveness.
  • Program Delivery & Execution
  • Lead the rollout of training initiatives across global sites.
  • Facilitate workshops, simulations, and coaching sessions for frontline agents, supervisors, and managers.
  • Ensure training programs are aligned with client requirements and business KPIs.
  • Performance Measurement
  • Establish KPIs to measure training effectiveness and impact on sales/communications performance.
  • Monitor completion rates, scorecards, and post‑training performance metrics.
  • Provide regular reporting to senior leadership on training outcomes and ROI.
  • Stakeholder Collaboration
  • Partner with Operations, HR, and Client Services to align training with business priorities.
  • Act as a liaison between global training teams and local site trainers.
  • Ensure training resources are optimized and deployed effectively.
  • Leadership & Development
  • Mentor and develop regional training managers and supervisors.
  • Build succession plans and career development pathways for training staff.
  • Drive a culture of continuous learning and professional growth.

Requirements

  • 7–10+ years of experience in training management, preferably in a BPO or customer service environment.
  • Proven sales background with measurable success in meeting or exceeding targets.
  • Outstanding communication skills — able to coach, present, and influence at all organizational levels.
  • Strong knowledge of adult learning principles, instructional design, and digital training tools.
  • Excellent leadership, stakeholder management, and cross‑cultural communication skills.

More Info

Job Type:
Permanent Job
Industry:
Insurance
Function:
Training Management
Employment Type:
Full time

About Company

afni, inc.

Job ID: 149130583

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Last Updated: 11-06-2026 06:38:39 PM
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