Training Manager

PRIMARY DUTIES AND RESPONSIBILITIES:

Project- manages the smooth roll out of courses at the location.

Work on areas identified for improvement based on feedback received about the quality of the training programs.

To ensure confidentiality, integrity and availability of all data dealt in course of work

To ensure the completion of compliance awareness training for all the team members

Review and update the Risk register annually or in case of any changes

Review and update the procedure documents, Access Grid as and when the changes occurs

Ensure all information security measure and policies are enforced

To ensure confidentiality, integrity and availability of all data dealt in course of work

To ensure the client login ids are deactivated on timely manner

To insure the ISMS and Quality objectives are monitored and shared to compliance team on monthly basis

Monitor & measure trainer performance

Conduct review meetings with Training BU Head at regular intervals to understand the performance & progress of training.

Keep location operations leaders up to date on progress of training through regular review meetings.

Work with the MIS team to ensure the integrity of the dashboard data and updates published by the training team.

Design & develop training programs to cater to the needs of Operations teams.

Candidate Profile:

Candidate must possess at least a Bachelor's/College Degree in Nursing. Must be a Nursing graduate with an active PH Registered Nurse license

Required skill(s): Excellent English communication skills, admirable presentation skills, good customer service orientation.

Must have at least 1-4 years experienced employees specializing in Training & Learning Development in a BPO setting

Must have experience working as a Training Manager in the BPO industry for 1-2 years or more

Have strong healthcare account experience (RCM, UMR, Prior Authorization, B&E, Claims, Appeals, Denials. Clinical Appeals)

Must be amenable to Night Shift Schedule and Work From Office in Ortigas, Pasig City