We are looking for a Customer & Partner Success Enablement Partner to design and deliver scalable enablement experiences that empower customers and implementation partners to succeed with Inriver.
In this role, you will build onboarding and adoption programs that equip teams with the skills, behaviors, and best practices needed to deliver value quickly and consistently. Working closely with Customer Success, Professional Services, Partners, and Product Enablement, you will ensure that learning is applied in real-world scenarios and drives measurable outcomes for customers and partners.
A key priority in this role will be designing and launching scalable onboarding programs for:
- Customer Success teams
- Implementation partners
- Customers
You will leverage modern learning technologies and enablement practices to create consistent, reusable, and impactful learning experiences that accelerate onboarding, adoption, and time-to-value.
What You'll Do
- Own end-to-end enablement experiences for Customer Success onboarding, Implementation Partner onboarding, and Customer onboarding.
- Design blended learning journeys that combine product training, best practices, tools, templates, and social learning.
- Partner with Product Enablement to ensure product training is applied effectively in customer and partner contexts.
- Enable Customer Success teams to reinforce learning and support adoption with customers at scale.
- Design modular, reusable enablement programs aligned with the enablement intake and lifecycle model.
- Continuously improve programs based on learner feedback, adoption insights, and business needs.
- Define and track success metrics such as onboarding readiness, time-to-first-value, and product adoption indicators.
What You Bring
- Proven experience designing and delivering onboarding or enablement programs in a B2B SaaS environment.
- Hands-on experience using learning technologies such as LMS or LXP platforms to build and scale enablement programs.
- Experience in Customer Success Enablement, Partner Enablement, Learning & Development, or Customer Success roles.
- Strong program and learning experience design mindset focused on outcomes, scalability, and reuse.
- Ability to collaborate with and influence cross-functional stakeholders.
What Will Set You Apart
- Experience working with implementation partners or professional services teams.
- Familiarity with enablement operating models and performance measurement frameworks.
- Experience in SaaS, platform, or technology-led organisations.
Why Join Inriver
We are scaling.
As digital commerce accelerates, the need for structured, scalable product data has never been greater. That puts us at the center of digital transformation for leading global brands.
Joining Inriver means:
- Working in a high-growth SaaS category
- Partnering with experienced enterprise sales leaders
- Playing a direct role in revenue creation
- Building skills that elevate your long-term SaaS career
Inriver is the Product Information Management (PIM) solution that empowers brands, manufacturers, and retailers to take control of the product data current and turn complexity into competitive advantage. Its AI-powered, scalable platform connects seamlessly to upstream systems and downstream channels, enabling continuous optimization of product experiences across every touchpoint. Trusted by more than 1,600 global brands, Inriver accelerates time-to-market, enhances customer experience, and fuels profitable growth. For more information, visit www.inriver.com or follow us on LinkedIn.
