Position Overview:
The HR Training & Research Specialist is responsible for supporting and overseeing training, research, communication, and operational activities for both the Sales and Marketing teams. The position ensures effective coordination between teams, proper implementation of programs and activities, and continuous improvement of employee and agent performance.
Primary Accountability:
The position shall serve as a key support and coordination role for both Sales and Marketing, with responsibility for monitoring operations, conducting training and research, coordinating activities, and providing management with relevant reports and recommendations to improve overall team performance and efficiency.
Duties and Responsibilities:
1. Training & Development
- Plan, organize, and conduct training programs for Sales and Marketing personnel.
- Assess training needs and recommend appropriate development programs.
- Prepare training modules, presentations, workshops, and other learning materials.
- Conduct orientations, general meetings, briefings, and refresher training.
- Monitor training attendance, participation, and effectiveness.
- Evaluate training results and recommend improvements.
2. Sales & Marketing Operations Oversight
- Oversee the day-to-day operational activities of the Sales and Marketing teams.
- Monitor compliance with company policies, procedures, schedules, and operational guidelines.
- Coordinate with Sales Managers, Division Heads, Marketing personnel, and other departments regarding operational requirements.
- Monitor agent participation in sales and marketing activities, events, meetings, and other assigned programs.
- Identify operational concerns and coordinate with concerned personnel for appropriate action.
- Provide regular updates and reports to management regarding operational performance and concerns.
3. Research & Survey
- Conduct surveys among Sales and Marketing personnel to gather feedback and identify areas for improvement.
- Conduct research on sales performance, market trends, customer feedback, training needs, and operational practices.
- Consolidate and analyze data gathered from surveys and research.
- Prepare reports, presentations, and recommendations based on findings.
4. Training Materials & Presentation Development
- Create and edit PowerPoint presentations for training, meetings, reports, and company presentations.
- Develop professional and engaging presentations, infographics, announcements, training materials, and marketing-related materials.
- Ensure all materials are accurate, organized, visually appealing, and aligned with company branding.
5. Communication & Coordination
- Maintain effective communication with Sales, Marketing, HR, management, suppliers, and other stakeholders.
- Manage and respond to official email correspondence related to assigned responsibilities.
- Coordinate with suppliers for training materials, events, marketing requirements, office needs, and other operational activities.
- Assist in disseminating announcements, policies, guidelines, and other important information.
- Facilitate communication between Sales and Marketing teams when necessary.
6. Meetings & Events
- Organize and conduct general meetings, team briefings, orientations, and training sessions.
- Assist in the planning and execution of Sales and Marketing events and activities.
- Coordinate with internal departments and external suppliers to ensure smooth implementation of events and programs.
- Prepare presentations, attendance records, minutes, and other necessary documentation.
7. Administrative & Reporting Functions
- Prepare regular reports regarding training, surveys, research, Sales and Marketing operations, and other assigned activities.
- Maintain organized records and documentation.
- Utilize Microsoft Office applications, particularly Word, Excel, and PowerPoint, for reporting, documentation, presentations, and data management.
- Perform other related duties and responsibilities as may be assigned by management.
Key Competencies
- Training & Facilitation Skills
- Sales & Marketing Operations Management
- Research & Analytical Skills
- Excellent Communication & Coordination Skills
- Canva and PowerPoint Proficiency
- Microsoft Office Proficiency
- Presentation & Public Speaking Skills
- Event and Supplier Coordination
- Leadership and Organizational Skills
- Problem-Solving and Decision-Making Skills
- Time Management and Attention to Detail
