Training and Quality Supervisor for Giga

Candidate Profile

Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred (Trainer or Training and Quality Supervisor) preferably for Healthcare account

Strong communication skills, both written and verbal

Proficient in Microsoft Office

Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables

Ability to mentor, coach and provide direction to a team of employees

Self-starter, sense of urgency, and works well under pressure

Ability to foster a sense of professionalism and relationship building for self and team

Strong attention to detail

Ability to work a flexible schedule and to work onsite in Giga

Essential Functions/Core Responsibilities

Develop a department of well-trained, competent professionals who continuously improve the

organization and themselves

Drive initiatives to improve the quality of training provided at Concentrix in all departments by evaluating and improving internal processes

Evaluate consistency and accuracy among trainers through observation and analysis of class evaluations

Conduct Train-the-Trainer sessions

Conduct quarterly one-on-ones with Trainers

Coordinate with the Quality Supervisor and Operations on consistency issues

Create and maintain consultant training schedule

Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Concentrix managers, supervisors and consultants

Provide written and verbal feedback of trainer performance, based on personal observations and feedback from other internal and client sources

Conduct on site audits of trainers during live situations

Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; this includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.