Director of Training & Quality | The Opportunity
The Director of Training and Quality for the Healthcare vertical in Teleperformance is a strategic leadership role responsible for overseeing the development and implementation of training programs and quality assurance processes. This position ensures that all employees are equipped with the necessary knowledge and skills to deliver exceptional service to healthcare clients, adhering to industry standards and compliance requirements
.
Director of Training & Quality | The Responsibiliti
- es
Leadership and Strategy: Develop and execute a comprehensive training and quality strategy aligned with the organization's goals and objectiv - es.Training Program Development: Design, implement, and continuously improve training programs for new hires and existing employees, ensuring they meet the specific needs of the healthcare vertic
- al.Quality Assurance: Establish and maintain robust quality assurance processes to monitor and evaluate the performance of employees, ensuring compliance with healthcare regulations and client standar
- ds.Performance Metrics: Develop key performance indicators (KPIs) and metrics to measure the effectiveness of training programs and quality initiativ
- es.Team Management: Lead and mentor a team of training and quality professionals, providing guidance, support, and professional development opportuniti
- es.Stakeholder Collaboration: Collaborate with internal and external stakeholders, including clients, to understand their needs and ensure the delivery of high-quality servic
- es.Compliance and Regulatory Adherence: Ensure that all training and quality processes comply with healthcare industry regulations and standar
- ds.Continuous Improvement: Implement continuous improvement initiatives to enhance training methods, materials, and quality assurance process
- es.Reporting and Documentation: Prepare and present regular reports on training and quality performance to senior management and clien
ts.
Director of Training & Quality | The Qualificat
- ions
Educational Background: Bachelor's degree in Healthcare Management, Business Administration, or a related field. A master's degree is prefe - rred.Experience: Minimum of 10 years of experience in training and quality management within the BPO industry, specifically in the healthcare vert
- ical.Leadership Skills: Proven ability to lead, inspire, and motivate a team of professio
- nals.Healthcare Knowledge: In-depth understanding of healthcare industry standards, compliance requirements, and best pract
- ices.Training Expertise: Extensive experience in designing and delivering effective training prog
- rams.Quality Assurance Proficiency: Strong knowledge of quality assurance methodologies and t
- ools.Analytical Skills: Ability to analyze data and metrics to drive decision-making and continuous improve
- ment.Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly and conci
- sely.Problem-Solving Abilities: Strong problem-solving and critical-thinking sk
- ills.Client Relationship Management: Experience in managing client relationships and expectat
- ions.Adaptability: Ability to adapt to changing business needs and industry tr
- ends.Technology Proficiency: Familiarity with training and quality management software and t
ools.
Pre-Employment Scre
enings
In accordance with Teleperformance policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list scr
eening.
Important | Policy on Unsolicited Third-Party Candidate Sub
missions
TP does not accept candidate submissions from unsolicited third parties, such as recruiters or head-hunters. Such applications will not be considered, and no contractual association shall be established through such sub
missions.
Is There a F
ine Print
No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other d
ifferences.
