Training And Development Officer

To plan, develop, conduct, and monitor training programs that improve the knowledge, skills, and performance of restaurant managers and staff, ensuring consistent operational excellence and service standards.

Roles and Responsibilities

1. Training Program Development

* Develop and update training materials, manuals, and learning modules.

* Create training programs for restaurant staff and managers.

* Ensure training content aligns with company standards and operational requirements.

2. Training Delivery

* Facilitate classroom, virtual, and on-the-job training sessions.

* Conduct orientation, operational, leadership, and refresher training programs.

* Support new store openings, product launches, and company initiatives through training.

3. Staff and Manager Development

* Train and certify employees on operational procedures, customer service, food safety, and product knowledge.

* Develop supervisors and managers through leadership and management programs.

* Monitor employee progress and recommend development plans.

4. Field Coaching and Validation

* Conduct store visits to assess training effectiveness and operational execution.

* Provide coaching and feedback to managers and staff.

* Identify performance gaps and recommend corrective actions.

5. Training Administration and Reporting

* Maintain training records, certifications, and attendance reports.

* Track training completion and compliance.

* Prepare regular training reports and recommendations for improvement.

6. Continuous Improvement

* Gather feedback and evaluate training effectiveness.

* Review and improve training programs based on business and operational needs.

* Promote a culture of learning and continuous development across the organization.

Qualifications

• Ability to conduct Training Needs Analysis and apply Training & Development best practices to restaurant and support functions.
• Strong Analytical Skills to interpret performance data, training feedback, and operational metrics.
• Experience with Learning Management systems or structured training frameworks to track and manage employee development.
• Clear and effective Communication skills for facilitating training sessions, creating materials, and partnering with leaders.
• Previous experience in training, L&D, or HR within hospitality, retail, or food service is highly beneficial.
• Bachelor's degree in Human Resources, Education, Psychology, Business, or a related field preferred.
• Proficiency in MS Office or similar tools for creating presentations, manuals, and reports.
• Ability to work in a hybrid setup in Makati, visit restaurant locations as needed, and manage multiple training projects simultaneously.