Description
Position Purpose
Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential.
Essential Functions and Responsibilities:
- Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes transfer of knowledge and application of skills.
- Instructors promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance.
- During instruction, provide and manage an environment that fosters trust, learning, and performance.
- Plan and prepare for instruction, making sure that appropriate instructional methods and materials are used for specific mode of learning.
- Assess student learning and performance using evaluation models and tools appropriate for the environment.
- Mentor and coach apprentice instructors, train newly assigned instructors, and coordinate training activities including operation, quality, and HR presentations.
Requirements
Skills/Qualifications:
- Minimum 1-year work experience of the same nature and/or title in a BPO setting
- Amenable to work on site in SM City Sta. Rosa
- Amenable to work on a graveyard shift/shifting schedule
- Excellent skill in verbal and written communication to analyze, interpret, and address training needs
- Knowledge of PC applications such as MS Office, Tableau, etc.
- Ability to work in a dynamic and time-critical environment
- Ability to be flexible and quickly adapt to changing business needs and processes
