Trainer

2-5 Years

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Early Applicant

Job Description

Job Description

Designing Training Modules

Study the scope, methods, processes and tools necessary to perform the job
Research appropriate techniques to help efficiently perform the task
Design training modules and prepare exercises, exams and activities
Participate in constantly improving training curriculum by evaluating and updating modules and other training materials
Conduct Post Training Reviews for all New Hire classes handled and provide insights and recommendations

Facilitating Product Training

Mentoring and Maximizing the Learning Process

Record Keeping, Maintenance and Administrative Tasks

Prepare training materials, workstations, venue and other necessary tools and equipment
Document, update and maintain accurate statistical record of class performance and progress
Report accurate documentation of daily headcount, performance and progress
Perform administrative tasks such as track trainee daily time record

Providing Support to Operations

Secure operations certification for agent and supervisor level live calls or tasks for all lines of businesses supported
Take agent live calls or tasks, as well as supervisor tasks and other escalations
Provide floor and AHOD support, should it be necessary

Facilitating Refresher and Corporate Training Programs

Effective Communication and Coordination

Coordinate with Recruitment for trainee data and information
Coordinate with Administrative Officers for training venues, equipment, meals, etc
Coordinate with Recruitment and Operations Departments for calibration purposes
Coordinate with IT Department for technical issues
Coordinate with QA or TL during Nesting/Academy Bay
Respond to trainee inquiries and concerns

Other

Complete tasks delegated/assigned by the Learning & Development Assistant Manager or Senior Training Manager
Perform other reasonable duties, as required

Qualifications

At least 2-3 years of related experience as a facilitator/trainer in a call center environment
Knowledge in adult learning
Knowledge in curriculum development and training design
Presentation skills
Planning and Organizing
Excellent verbal and written communication
Proficiency in basic computer applications
Adaptability and Flexibility
Must be amenable to work in Eastwood, Quezon City