Trainer (Operations)

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

• Trains and assess new hires and tenured agents
• Ensures mastery and knowledge retention of associates through regular uptraining sessions
• Serves as lead during calibration sessions
• Works collaboratively with global colleagues in preparing training materials, guides, and assessments for existing and new services and projects
• Designs, delivers and assess training for batches of various sizes
• Ensures that training materials and knowledge base (SOPEDIA) are up-to-date
• Supports the Team Leads with the introduction and management of quality improvement techniques
• Performs administrative tasks such as reports and timekeeping maintenance during new hire training
• Carry out other tasks as assigned by the OPMx
  
  

• At least 3 years experience as a Trainer in a BPO set-up
• Excellent product knowledge and customer service orientation
• Strong drive to help colleagues improve their knowledge of the product and phone-handling skills
• Possess a curious nature and a passion for learning and improvement
• Excellent verbal and written communication skills
• Excellent Presentation skills experience
• Excellent attendance and behaviour
• Ability to build and promote a positive work culture
• Highly flexible in terms of schedule and workload
  
  

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.