Trainer II

Candidate Profile

• Must have at least 1 year experience in Training ( Communication)
• Must be willing to work onsite in Cebu, Philippines
• Effective communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to multi-task and meet timelines on deliverables
• Detail-oriented

Essential Functions/Core Responsibilities

Brief the training team on issues and assignments, listen to needs and concerns of team members, resolve issues, and be responsible for the coordination of backlog/live support schedules to facilitate a smooth transition to the product

Train and assist internal and external customers as needed on various aspects of the product

Provide assistance to other departments with product overview, database setup and conversion mapping as needed

Assist project coordinator with the scheduling of trainers for conversion

Responsible for facilitating backlog/live support

Provide agendas for each class to customer and trainers

Track customer class attendance and trainer evaluations completed by the customer using the Convergys spreadsheet programs and materials

Provide written evaluations of trainers performance and review with manager on a timely basis

Assist Educational Services with production of training materials and perform classroom training, as needed

Attend internal training classes in order to keep product knowledge up to date

Provide competent software support for clients, which requires rapid problem identification and resolution

Travel extensively (50%-70%) while managing own travel schedule and budget

Candidate Profile

Bachelor's Degree in related field from a four-year college or university with four to six years of relevant experience preferred

Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates

Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment

Demonstrated ability to take initiative and ownership with focus on continuous improvement

Excellent attention to detail

Strong customer service disposition and sense of professionalism

Solid understanding of the organization's business operations and industry. Demonstrated business acumen

Previous classroom teaching experience

Career Framework Role

Requires in-depth knowledge and experience.Broad application of principles, theories and concepts in applicable discipline. Solves complex problems; takes a new perspective using existing solutions. Works independently; receives minimal guidance. Acts as a resource for colleagues with less experience.Represents the level at which career may stabilize for many years or even until retirement.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.