Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!
Who Thrives Here:
- At least 2 years finisher of any college course
- With at least 2 years of Training experience
- With experience in handling Voice Contact Center campaign
- amenable to work onsite and night shift in Cebu
Job Responsibilities:
- Facilitate engaging training sessions for new hires and existing agents on topics such as patient service skills, product knowledge, communication handling techniques, and compliance requirements.
- Utilize a variety of training methods, including lectures, role-playing, simulations, and hands-on exercises to accommodate different learning styles.
- Lead refresher and upskilling training sessions to keep agents informed of changes in policies, procedures, or systems.
- Design and develop training materials, including presentations, manuals, e-learning modules, and assessments that align with company objectives and industry best practices.
- Customize training programs to address specific business needs, such as improving performance metrics or addressing new service offerings.
- Lead the onboarding process for new agents, ensuring they are equipped with the necessary skills and knowledge to succeed in their roles.
- Provide mentorship and support during the initial weeks of an agent's role, helping them adjust to the call center environment.
- Conduct assessments to measure the effectiveness of training programs, using metrics such as knowledge retention, call quality, and performance improvements.
- Monitor and evaluate agents progress through quizzes, call simulations, and post-training reviews.
- Provide constructive feedback to agents based on their performance during training, offering additional support where needed.
- Partner with team leads, supervisors, and quality assurance teams to identify performance gaps and areas where additional training may be required.
- Continuously evaluate the effectiveness of training programs by gathering feedback from participants and analyzing performance data.
Why Join Us
At Cognizant, we don't just offer jobs—we build careers that thrive in the digital era.
- Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat—you're building a future.
- Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
- Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.
Your future starts here—grow, thrive, and make an impact with Cognizant.
