Trainer (ASAP)

We're Hiring: Trainer

Work Where People Matter

• At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work® where your growth and well‑being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.

Why You'll Love It Here

• Growth you can see – promotions and career paths await

• Learning that sticks – trainings to sharpen your skills

• A workplace that cares – inclusive, supportive, and people-first

• Health coverage you can count on

• Rewards when you refer friends to join the team

Your Day-to-Day

• Responsible for conducting pre-process and process training to new hires and evaluate their performance based on their competencies.

• Deliver and facilitate Pre-Process and Process Trainings

• Take up new hire Training batches

• Maintain attrition and throughput as per process guidelines

• Coach and counsel where-ever needed

• Document Training reports and trackers

• Conduct Pre & Post assessment to identify any red flags (if any)

• Provide feedback to specific areas of opportunity

• Provides Training Needs Analysis

• Coach associates on DSAT with a clear understanding of process requirement

• Generate and maintain regular reports

• Understand process requirement

• Conduct regular audits to check training effectiveness

• Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality

• Helps in creating training modules/curriculum

• Other tasks that may be required/assigned by the supervisor/manager as required by the business.

Requirements

• Preferred: Candidate must possess at least a Bachelor's/College Degree, any field.

• At least 1 year of working experience in the related field is required for this position.

• Experience in handling a pre-process and process training is preferred

• Excellent written and verbal communication skills

• Must possess good presentation skills

• Excellent Organizational and planning skills

• Preferred: Experience as a Trainer supporting Technical or Telecommunications (Telco) accounts.

Work Setup

• Location: Eastwood, Quezon City

• Work On-Site

• Shifting Schedule