Trainer (Amadeus GDS Background)

Job Title

Trainer (Amadeus GDS Background)

Purpose of the Role

An Associate Trainer within Training Services plans, facilitates, and delivers classroom‑based and virtual training courses to external customers. The role applies functional expertise, along with an understanding of the Amadeus business, to design and deliver effective learning solutions that support users at different proficiency levels.

The Associate Trainer selects, structures, and delivers standard and customized training on Amadeus products and solutions using a range of delivery methods and media. With increasing experience, the role may also support specialized courses. This position contributes to positive customer experiences, long‑term engagement, and Amadeus commercial and strategic objectives.

The role may require flexible working hours to support training delivery across different markets.

Coordinator Responsibilities

The Associate Trainer supports the planning and scheduling of Amadeus product training within Amadeus Learning Universe (ALU). This includes organizing training schedules, creating and updating course shells, and coordinating with Commercial teams, requestors, and Learning Delivery stakeholders to ensure smooth execution of training events.

In This Role, You'll

Customers First

• Incorporate customer requirements into facilitated courses through needs analysis to ensure learning solutions meet both customer and Amadeus business needs.
• Deliver high‑quality training to internal and external customers, adapting content based on audience profile, learning objectives, and business context.
• Prepare, update, and maintain training materials and exercises to ensure relevance and quality.
• Represent Amadeus professionally and consistently in all customer and internal interactions.
• Collaborate with coordinators, managers, and requestors to propose appropriate learning solutions.
  
  

Strategy and Vision

• Develop and maintain an understanding of the department's strategy and training priorities.
• Participate in Learning Services initiatives and knowledge‑sharing activities across internal and external communication channels.
  
  

Collaboration and Team Contribution

• Contribute to team effectiveness through professional, respectful, and collaborative engagement.
• Work closely with the Learning Content and Knowledge (LCK) team to support the definition and evolution of Amadeus training solutions.
  
  

Innovation and Modernization of Training Delivery

• Apply digital, technical, and multimedia approaches to support the adoption of Amadeus products.
• Contribute to scalable learning solutions that support internal staff and customers globally.
• Use a variety of learning formats (e.g., experiential activities, video, and digital resources) to support learner engagement.
• Align training delivery with modernization trends and global learning priorities.
  
  

Efficiency and Standards

• Help reduce recurring support requests by sharing customer and trainer feedback with Learning Design teams.
• Follow the corporate Travel Policy and recommend appropriate training solutions based on business needs.
• Apply global training standards outlined in the Customer Learning Services (CLS) Instructor‑Led Training Guide and CLS Coordinators Guide.
  
  

About The Ideal Candidate

Education and Experience

• Vocational or university degree in Tourism, Education, or a related field, or equivalent practical experience.
• 2–3 years experience in the travel industry and at least 1 year of training delivery experience.
  
  

Skills And Capabilities

• Ability to design, structure, and deliver training sessions aligned with instructional objectives.
• Experience managing pre‑ and post‑training activities and using evaluation processes to ensure relevance.
• Ability to work independently within defined processes while collaborating with multiple stakeholders.
• Experience working with learning content teams to update training documentation and resources.
• Clear and effective communication skills.
  
  

Product Knowledge

• Experience using Amadeus products, including Amadeus Selling Platform Connect (Reservations, Fares and Pricing, Ticketing, and After‑Sales processes), Amadeus Master Pricer Expert, Queues, and Amadeus Ticket Changer.
  
  

Working Style

• Willingness to work flexible hours as needed and in a hybrid work set‑up.
  
  

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.