Role Summary
The Trading Tech Support Analyst is responsible for providing first- and second-line support for electronic trading platforms, ensuring seamless trade execution, platform stability, and exceptional service to internal and external stakeholders. The role also involves mentoring junior team members, leading operational improvements, and supporting business-critical trading operations.
Key Responsibilities
- Provide L1/L2 support for trading platforms, including incident management, trade issue investigation, and resolution.
- Monitor system logs, outputs, and support chats to proactively identify and resolve issues.
- Support software deployments, platform upgrades, and production releases
- Partner with traders, brokers, business users, and external clients to resolve operational issues
- Lead process improvement initiatives and mentor junior team members
- Work with third-party vendors and internal technology teams to support trading platforms
- Ensure compliance with operational controls, risk policies, and regulatory requirements
Required Qualifications
- Experience supporting trading platforms
- Strong troubleshooting and incident management experience in a technical support environment
- Understanding of trade flows, financial markets, or trading systems
- Experience with log analysis, XML, ServiceNow, or similar support tools
- Excellent communication and stakeholder management skills
- Experience within financial services, capital markets, investment banking, or trading environments is highly preferred
Skills & Competencies
- Strong analytical and problem-solving skills
- Ability to perform under pressure in a fast-paced, business-critical environment
- Client-focused with excellent interpersonal skills
- Highly organized with strong attention to detail
- Leadership or mentoring experience is an advantage
- Proactive mindset with a passion for continuous improvement
Please contact Ella Godinez at [Confidential Information] for a confidential discussion
EA License no: 16S8066
